FAQS

r(ORDER QUESTIONS)

Can I place an order over the phone?
We’re delighted to help with your order, simply call us on 01904 890 336.
Our support lines are open Monday-Friday between 9-00am and 5-00pm (excluding bank holidays).

I ordered the wrong product, can you help?
If we have not yet dispatched your products, then yes, we can certainly help. Please call us on 01904 890 336 as soon as possible if you need to change details on your order.

How will my order be wrapped?
We take extra special care to ensure that all of your purchased products are carefully packaged and wrapped to our high standard. We use recyclable cardboard boxes, paper tape and fully compostable peanuts to keep your products safe. Your order will not contain any information or prices, so you can send your parcel as a gift. Why not add that extra touch with our option to include a personalised message for a loved one’s special day?
If you would like your parcel to be discreetly packaged with “anonymous” brown parcel tape please contact us after placing your order.

 

(PAYMENT & SHIPPING QUESTIONS)

What payment methods do you accept?
Our current payment methods are- Visa, MasterCard, Maestro, American Express and PayPal.

What currencies do you accept?
We only accept GBP (£) at present.

When will I be charged for an order?
All payments are processed as soon as your order is placed and accepted.

What are your shipping methods?
Our current shipping methods are:

UK Delivery 3-4 working days at £5.95
UK Delivery 1-2 working days at £7.95
UK Delivery Express next working day when ordering before 2PM at £11.95

Find more details on our Delivery & Returns page.

How quickly do you dispatch my items?
We try our best to dispatch all goods on the same day before 12PM but delivery to your address can take up to 3/4 days to arrive, please follow the tracking emails for updates. Please also note that at peak times such as Christmas, delays in packing, dispatch and delivery are likely to occur.

Do you provide international delivery?
We currently ship to addresses within the UK and do not offer international delivery at this time.

 

(RETURNS QUESTIONS)

When do I qualify for a refund?
You have the right to change your mind and request a return and refund within 14 days for any unused, unwanted products.
You have the right to request a return, refund or replacement for damaged or faulty products. Please see our Delivery and Returns page for more information.

How do refunds work?
When your refund has been arranged, a payment will be made directly via the method you used to purchase the items.
The agreed refund value will then arrive within 5 – 10 working days.